Privacy Policy

Purpose

At WebWhiz, we understand that how we collect, use, disclose, and protect your information is important to you. Your trust is invaluable to us, and we prioritize safeguarding your information and being transparent about our practices. This Privacy Policy outlines how we comply with the New Zealand Privacy Act 2020 (“the Privacy Act”) in managing personal information collected through our website and social media platforms.

Consent to Privacy Policy

By contacting us through our website or social media, you agree to this Privacy Policy. If you do not agree, please refrain from reaching out via these channels and instead contact us directly at info@webwhiz.co.nz.

Collection of Personal Information

Personal Information is defined in the Privacy Act as information that identifies an individual (as opposed to a company).

Types of Personal Information We Collect

The types of personal information we collect may vary based on your interactions with us. We only gather information that is necessary and will inform you when we are collecting it.

We typically collect personal information directly from you, such as:

- Over the phone or video calls (e.g., Zoom, Skype)
- Through our website and social media platforms
- Via email or written correspondence
- When you engage in marketing campaigns or promotions

We strive to be clear when collecting your personal information.

The personal information we may collect includes:

- Name
- Contact details (email, phone number, address)
- Details related to your inquiries
- Any preferences you share with us

We may also gather information from publicly available sources or your professional advisors, with your consent.

Online Device Information and Cookies

When you visit our website or social media, we collect information about your usage through cookies—small pieces of data stored on your device. Cookies help us enhance your experience by remembering your preferences.

The information collected may include:

- Date and time of visits
- Pages viewed
- Referring website
- Navigation patterns
- Device and browser information
- IP address

We do not ask for personal information publicly on social media; any requests will be made through private channels.

Purpose of Collection and Use of Personal Information

Your personal information may be used to:

- For our services
- Facilitate those services
- Provide requested information
- Inform you about other products and services

Storage and Protection of Your Personal Information

We store personal information securely, taking all reasonable steps to protect it from unauthorized access. While we use a variety of security measures, we cannot guarantee absolute security. Please keep any passwords confidential.

Most of your information is stored electronically, either on our physical servers or with cloud service providers, which we ensure have adequate security measures.

Timeframes for Keeping Personal Information

We retain personal information only as long as necessary for legal or business purposes. For certain services, we are required by law to keep information for seven years. After this period, we will safely dispose of or anonymize your data.

In the Event of a Privacy Breach

We strive to keep your information secure. In the unlikely event of a breach that may cause serious harm, we will take immediate steps to contain it, assess the situation, and notify affected individuals and authorities as required.

Disclosure of Your Personal Information

We may share your personal information with:

- Service providers assisting with our operations
- Regulatory bodies when required by law
- Third parties with your consent

We will never sell your personal information.

Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Your Rights

You have the right to access, correct, and request the deletion of your personal information. Contact us at info@webwhiz.co.nz for assistance. There may be no charge for corrections or deletions, but a reasonable fee may apply for access requests.

Changes to This Privacy Policy

We periodically review and update this Privacy Policy. The latest version will always be available on our website. For inquiries, contact us at info@webwhiz.co.nz.

Privacy Policy Queries and Concerns

If you have concerns about how we handle your information, please reach out to us at info@webwhiz.co.nz. We will respond promptly and aim to resolve any issues quickly.

We strive to resolve complaints within five working days, but some complaints take longer to resolve. If your complaint is taking longer, we will let you know what is happening and a date by which you can reasonably expect a response.

If you are not satisfied with our response to any privacy related concern, you may lodge a complaint on the Privacy Office website (www.privacy.org.nz) or send a complaint form to the Privacy Commissioner at:

Office of the Privacy Commissioner

P O Box 10-094

Wellington 6143, New Zealand

Fax: 04- 474 7595

Email: enquiries@privacy.org.nz

Telephone: 0800 803 909

Website: www.privacy.org.nz